E.E. Ward is proud to announce that four of our over the road drivers have attained Vanguard Fleet status from North American Van Lines. The prestigious Vanguard program recognizes van operators who successfully achieve outstanding performance in customer satisfaction, claims, safety and hauling.
To be in the Vanguard Gold Fleet, the driver must be in the top 10% in customer service scores (4.70 or better out of 5.00) and in the top 10% for claims ratio 0.00314. For Vanguard Fleet, the driver must be in the top 20 with customer scores of 4.6 or better and claims ratio of .00873. Both Vanguard fleets must also meet minimum peak season tonnage volume requirements, have no major moving violations, and no CSA points.
“Having drivers with Vanguard standing speaks volumes about the quality of service we provide. We work our hardest to ensure that all are driving safely, protecting goods, performing efficiently, and offering excellent customer service” -Hal Byram, VP of Services & Operations
E.E. Ward hopes to add more drivers to the ranks of Vanguard status and extends congratulations to Andy, Jason, Ralph, and Kevin!